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Archive for the ‘Clients’ Category

When you’re inquiring about a professional service, let’s say taxes, computer help or marketing consulting, which is more attractive to you: a service provider who seems ultra-competent and gives the impression that the process will be easy for you, or a service provider who charges low rates and gives the impression that the process will [...]

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At the moment I’m working on one of the larger projects I’ve ever taken on; a bit over 40,000 words. This has gotten me thinking about the pros and cons of large projects versus small projects, as well as which type of projects I prefer working on. I’m interested to hear what other translators think [...]

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In the past few weeks, I’ve spoken with a few freelancers who would like to work with direct clients but are afraid that they won’t get paid. One commented that she really enjoys working with agencies because of being able to check Payment Practices or a similar resource in order to determine the client’s creditworthiness. [...]

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When you receive an “out of the blue” request for a quote from a potential translation client, what’s the best next step? Is it more advantageous to call the client, e-mail them, ask for more information or send them a rate sheet…or something else entirely? The beauty of impromptu inquiries from potential clients is that [...]

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Recently, a reader posted this comment on my Wrapping up 2009 post: “I just wonder how one goes about getting direct clients. It seems ideal, but it also seems like a hurdle to get over, that many of us have not learned how to do.” I think that a lot of translators feel this way: [...]

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For anyone who’s a translation buyer, here are two excellent blog posts on what makes a good client. Ryan Ginstrom’s Five practices of agencies that get it gives five specific examples of how his agency clients have impressed him. I agree with these wholeheartedly; especially the feedback piece. It’s not hard to understand why clients [...]

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It’s that time again… the gift basket catalogs are arriving by the armload, reminding us that it’s time to thank our clients and colleagues for their business and support over the past year. What’s the best way to do this? Better to go traditional or creative? High-end or fairly basic? The answer depends on your [...]

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Keeping track of client preferences

If you’ve ever found yourself struggling to avoid asking a client “How much did I say I was going to charge you?”, you need a client preferences file. The client preferences file (which could take the form of a spreadsheet, a text file, index cards, a notebook, just as long as you keep the records!) [...]

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