This post is inspired by something Ted Wozniak posted on Facebook, linking to Sébastien Devogele’s blog post “The Rate Rant.” The issue: translators who complain about bottom-feeding agencies that pay low rates, endlessly try to drive down prices even further through fuzzy match discounts, treat translators as a cog in the production machine, etc. Some would argue that this ranting has a point: it publicly shames these agencies and encourages other translators not to work for them. Others (including me) would argue that this ranting might serve as a catharsis, but it’s ultimately a waste of time and energy, and may even harm the ranter in the end. Here we go:
First, ranters, I hear you: bottom-feeding agencies, offering 2.765 cents a word for 8,000 words in two days are annoying. It’s doubly annoying that these bottom-rung agencies are, as Chris Durban found out in her “Mystery Shopper” experiment, telling clients that they provide high-quality translations by expert translators. As if Target said, “Shop here for heirloom-quality stuff that you’ll pass on to your grandchildren.” It also makes me sad (or maybe I’m just a bleeding heart…) that lots of translators see no way out of the bottom-rung market: they don’t know how to or don’t have the time to market themselves to better-paying clients, or they don’t know how to improve their translation or business skills so that they could work for better-paying clients, or they’re so busy cranking out the hoppers full of words at 2.765 cents each that they can only think about getting through the day.
At the same time, here’s my bottom line: if a client’s business model bugs you, simply don’t work for them and leave it at that. Just as I don’t give my money to Walmart or McDonald’s because I’m personally opposed to their business models and employment practices, I don’t work for bottom-rung clients because I choose to work for clients who value my work and are willing to pay accordingly. Why not rant? Here are my thoughts, but of course you can disagree:
- It’s a waste of time. I’m not going to put Walmart out of business by refusing to shop there, because tons of other people will still shop there. My goal isn’t to put them out of business, it’s to refuse to support them. You’re not going to put A+ Fast-n-Cheap Xlationz out of business by railing against them, because lots of clients will still use them, and lots of translators (for the reasons described above) will still work for them. If you want to put your emotions to a better use, do client outreach presentations to teach businesses how to choose a (real) high-quality translation provider; do presentations for other translators to teach them how to market themselves to better paying clients.
- As Chris Durban has commented before, ranting fosters a negative mindset about clients in general (they’re idiots, they don’t know anything about our work, they just want the fastest, cheapest translator out there, we should be suspicious of them until they prove otherwise). I’ll tell you–and lots of other premium-market translators will tell you–that’s not true. There are lots of clients out there who are not only willing but eager to pay real money to a highly-skilled professional who is consistent and confidential and responsive. But that work doesn’t fall into your inbox: you have to be out there looking for it, either online or in person or both; and realistically, most translators aren’t willing to do that or don’t know where to start.
- If you’re not in the bottom-rung market, it’s a completely different industry. I really don’t concern myself with the lowball market, any more than I concern myself with whether machine translation is going to put me out of business. Because in the end, it’s so different from what I do that it’s not even worth complaining about: sort of as if Major League Baseball complained that a middle school was holding a baseball game right next to their stadium and potentially siphoning off their spectators. When a client approaches me and their first question is “how much do you charge?,” I know that there’s a 90% chance that I’m not the right fit for them. I tell them that I understand the reality of budget constraints, but that I’m busy all the time at my regular rates, so they should find someone else. And I’m busy all the time at my regular rates because I’m “out there”–writing, speaking, attending conferences, meeting other translators who refer work to me, giving out information that potential clients find online, visiting my existing clients so that they keep using me, and so on. If it’s a choice between spending 10 minutes railing about “Get a load of what this parasitic agency asked me to do!!! Can you believe it!!” versus spending 10 minutes reading a potential client’s blog and commenting on it and maybe getting their attention in a positive way, to me, that’s a no-brainer.
Other thoughts on the rate rant?
Read Full Post »
A reader asks: On my website and resumé, is it OK to use my clients’ names? Does it matter if I worked for them directly or through an agency?
Short answer: To be safe, never use a client’s name without their permission. If you’re “sure that the client won’t mind,” then why not take two minutes and write them an e-mail, just to make sure. Clients may have their reasons for not wanting you to use their name, so why risk the relationship over it?
Longer answer: Using clients’ names in your marketing materials is a big asset, especially if the client is a big-name one. But if you use a client’s name without permission, you can create a very bad situation for them, and thus for yourself as well. Here are my personal recommendations for using clients’ names, with the caveat that these fall on the conservative side. Only use a client’s name in your marketing materials if:
- You worked for them as an employee, not as a freelancer;
- Or, if your name appears in the credits of a published translation for that client;
- Or, if you have the client’s permission in writing;
- Or, if the client wrote you a public testimonial or LinkedIn recommendation (or similar) and included their name on it.
I recommend never using the name of an end client that you worked for through an agency. They’re the agency’s client, not yours: the agency presumably found, landed, and retains the client, and you have no direct relationship with the end client. For similar reasons, an agency should never use the end client’s non-payment as a reason not to pay you, but that’s another post entirely!
I think that these (fairly restrictive) guidelines help avoid misunderstandings, and respect the fact that even a client with whom you have a good relationship may decline to be named publicly as one of your clients. By the same token, I always ask my direct clients to put my name on the translation (and many of them agree), but I never push back if the client declines this request.
Other thoughts on using clients’ names?
Read Full Post »
Tess Whitty’s Marketing Tips for Translators podcast is a great resource for freelancers, and Tess recently interviewed me for an episode called Beyond the Basics of Freelance Marketing. We talked about how to market your translation services to higher-quality agencies and direct clients, how to make a financial plan for your freelance business, and about the new Beyond the Basics of Freelancing class that I’m teaching. Thanks to Tess for the great questions, and I hope you find the information useful!
Read Full Post »
The next session of my online course for established freelancers, Beyond the Basics of Freelancing, starts tomorrow (August 20), and I have three spots open. This class is for freelancers who have established freelance businesses and want to focus on refining their specializations, marketing to higher-quality agencies and direct clients, and on earning more money and enjoying their work more (why not, right?). The course runs for four weeks and registration is US $325, with a $50 discount for ATA members. Everyone in the class also receives a one-hour individual consultation with me after the class ends. If you’re interested, hop on over to my website to read the full course description or to register.
Here’s some feedback from a recent participant in the course: “I can’t recommend Corinne’s course highly enough. There’s so much advice out there to read that it can be overwhelming. But Corinne gives you practical advice, examples and techniques you can actually apply to your own business. Incredibly valuable. “
Read Full Post »
I’m back from vacation, and slowly easing back in to real life after a month-long break spent bicycling around the Dolomites in northern Italy (more to come about that!). Meanwhile, my hardworking colleague Eve Bodeux recorded a great new episode of Speaking of Translation, in which she interviewed French to English technical translator Stephanie Strobel, on the topic “Exploiting your subject matter expertise.” Stephanie is a highly specialized translator who works primarily with engineering documents, drawing on her experience as a mechanical engineer. Eve and Stephanie met up in Paris for this interview, so that adds an extra element of intrigue! Here it is, and happy listening!
Read Full Post »
The next sessions of my online courses start on August 20 (Beyond the Basics of Freelancing) and September 24 (Getting Started as a Freelance Translator). Getting Started is for students who want to launch and run a successful freelance business, and Beyond the Basics is for students who have established freelance businesses. Each class is four weeks long and consists of four lessons on which you get individual feedback from me, plus a weekly question-and-answer conference call for the whole class. Additionally, students in Beyond the Basics get a one-hour individual consultation with me.
Getting Started focuses on the basics of getting your freelance business up and running: writing a translation-targeted resumé and cover letter, creating a marketing plan and rates sheet and establishing an online presence (LinkedIn profile, translators association directory profile, website, etc.). Beyond the Basics focuses on marketing your services to high-quality translation agencies and direct clients, creating a professional profile document and identifying ways to meet direct clients on their turf.
Registration for either class is US $325, and after these sessions I’ll be raising the price to US $350, so now is a good time to register if you’ve been thinking about it. All sessions of both courses have filled up before the deadline for the past year, so hop on over to my website and read the full descriptions if you’re thinking of joining one of these sessions! ATA members receive a $50 discount on registration for either course.
Here’s a comment from a participant in the most recent session of Beyond the Basics: “This course really helped me define a path for moving my business forward, as well as giving me some helpful tools for getting there. I received valuable input and tips not only from Corinne, but also from the other students, and it was great to be part of a little virtual community.”
Read Full Post »